Refund Policy

Our return and exchange process covers problems with an order, including damaged or defective items, incorrect goods, missing parts and goods materially different from their description.

When to request help

Submit your request within 30 calendar days after the order is delivered. This deadline concerns making the request; it is not a requirement for returned goods to reach a warehouse within that period.

Our voluntary policy does not accept returns simply because you change your mind, dislike a flavor or other personal choice, or select the wrong size or option. Nothing here removes consumer rights that applicable law does not allow us to exclude.

Send the information for review

Email vehuyizoxir577@gmail.com with the order number, email used at checkout and a description of the issue. Include clear photographs or video for problem goods, and retain the original packaging and relevant parts.

Wait for approval before sending anything back. Following approval, we provide the exact return address and instructions. The mailing address on our contact page is for correspondence and must not be assumed to be a return facility.

Resolution and return arrangements

We assess the request and any returned goods to determine the appropriate remedy. Any applicable return-shipping, label or fee arrangements will be explained before a return is authorized, consistently with confirmed order commitments and mandatory consumer rights. Exchanges and replacement goods depend on review and available stock.

Refunds after approval

Once a refund is approved, we process and initiate it to the original payment method within 10 calendar days. Your bank, card issuer or payment provider may need additional time to post it. The processing deadline is not a promise that the credit will appear by the tenth day.