Shipping Policy

Here is how delivery works when you order hot sauces or other items from our store. Please review the delivery choices offered for your address before completing checkout.

Destination, charges and timing

Available destinations, delivery services and shipping charges are shown at checkout for the items and address entered. Review those charges and any displayed taxes before authorizing payment; a listed product alone does not confirm service to every destination.

After successful payment authorization, normal order processing takes approximately 1–2 business days. Once the parcel is dispatched, estimated transit is a further 4–6 business days. These are separate stages, not a guaranteed arrival date. Weekends and applicable public holidays are excluded from business-day estimates.

Check your delivery information

Confirm your street, unit number, postal code and contact details before placing an order. If you spot a mistake, let us know promptly; a change may no longer be possible after preparation or dispatch.

Follow a parcel

When tracking is available, use the shipment information provided with your order. Carrier scans can take time to appear. Weather, peak demand, holidays and carrier disruptions may extend the estimate.

Help with delivery problems

For a stalled or missing shipment, or a parcel marked delivered that you cannot find, email vehuyizoxir577@gmail.com with your order number, checkout email and tracking details. Check the delivery location and with household members while we review the information with the carrier.

If packaging or contents arrive damaged, keep the packaging and photograph the parcel and affected items. Problems with delivered goods should be reported within 30 calendar days after delivery under our Refund Policy. We will review the evidence and explain the next steps.